Trainings
Professional Mediation Training
Empowering mediators with community-responsive practices to resolve real-world conflict through equity, empathy, and connection.
Who Will Benefit From Professional Mediation Training:
Teachers
Human Resources Staff
Counselors
Supervisors and Managers
Regulatory Agency Staff
Business Professionals
Attorneys
Customer Service Staff
Law Enforcement
Social Workers
Ministers
Sales People
All CPC trainings emphasize:
Interactive Learning
Hands-on Role-Playing
Skill Building
For more details or to register, call (509) 453-8949 or email info@cpcocw.org
How Can Mediation Training Benefit You?
Mediation is an effective way to resolve disputes effectively, confidentially, and out of court. In this professional 40-hour training presented by our highly skilled training team, you will learn and practice the skills required to become a neutral facilitative mediator in any setting.
Conflict is normal and inevitable – whether in the home, school, community, workplace, or place of worship. Leaders in all walks of life have a responsibility to help others work through their conflicts.
With additional training, mediator certification is available through the CPC.
Types of Trainings
Family Mediation Training
This 20-hour advanced training will provide grounding in issues particular to the concerns of family members who are in conflict, couples who are misaligned, divorced, divorcing, or separated, and those who share the simultaneous challenges of childrearing. Contact us here.
Vital to successful family mediation, is an understanding of the intricate and complicated dynamics in family conflict, potential effects of divorce or separation on the parties and the children of the family and the complexities of communication between parties who must lead separate lives yet continue a co-parenting relationship.
In this 20-hour training we will give particular focus to issues related to dissolution and property division, as well as parenting issues and the development and use of the Washington State parenting plan form. Our goals are to ensure mediator comfort and familiarity with this document and to develop the ability to assist clients in negotiating a complete parenting plan.
Some additional topics include:
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Ethics and Values
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Substance Use/Abuse
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Domestic Violence
All CPC trainings emphasize:
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Interactive Learning
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Hands-on Roleplaying
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Skill Building
Completion of a 40-hour Professional Mediation Training is a pre-requisite for this class.
Having Difficult Conversations Training (4 hours)
This training is offered to organizations upon request. Contact us here.
This training will focus on communication and conflict resolution skills to address workplace problems and disputes.
The skills learned in this training will be useful in all settings where people interact with one another, such as between coworkers, with customers, between supervisors and employees, and in personal relationships as well.
Participants will leave with concrete methods for addressing conflict in their workplaces and in their lives.
Training Components
Active Listening Skills and Techniques
Models for Addressing Workplace Conflict
Acknowledgement: Restating/Reflecting/Reframing
Emotions & Motivations
Issues & Interests
Power Dynamics
Speaking Your Piece
All CPC trainings emphasize:
Interactive Learning
Hands-on Role-playing
Skill Building
Restorative Leadership Training (4 hours)
This training is offered to organizations upon request. Having Difficult Conversations Training is a prerequisite for this training. Contact us here.
This training equips leaders with the mindset and tools to lead relationally, respond effectively to conflict, and build cultures of trust and accountability. Participants will learn how to engage their teams and communities in ways that strengthen relationships while upholding shared values and expectations.
Whether you’re leading a team, organization, school, or community effort, this training offers a framework for navigating power dynamics, addressing harm, and co-creating sustainable change.
Training Components:
Identifying the Purpose and Culture of Your Organization
Grounding leadership practices in shared values and community context.Understanding Trauma
Integrating a trauma-informed lens into leadership and communication.Recognizing the Roots of Unmet Needs and Challenging Behavior
Applying communication skills to understand and respond to conflict and resistance.Practicing Restorative Accountability
Moving from punishment to repair and learning in the workplace or group settings.Co-Creating Respect Agreements and Shared Norms
Building buy-in and clarity around how we want to be with each other.
All CPC trainings emphasize:
Interactive Learning
Engaging participants through dialogue and reflection.Hands-On Roleplaying
Practicing real-world scenarios to increase confidence and fluency.Skill Building
Developing practical tools to lead with empathy, clarity, and consistency
Communication Coaching
This one-on-one coaching helps individuals build the skills to handle conflict with clarity, empathy, and confidence. Ideal for professionals, leaders, or anyone wanting to move from reactivity to intentional response.
Coaching Focus Areas:
Understanding Your Conflict Style
Recognize patterns, triggers, and how you show up under stress.Staying Grounded
Practice emotional regulation and presence in real-time.Clarifying Needs and Boundaries
Express yourself clearly and respectfully.Listening with Empathy
Hear what others mean—not just what they say.Repairing and Rebuilding Trust
Learn how to restore connection after missteps.
Coaching Includes:
Customized Support
Sessions tailored to your real-life situations.Practical Skill Building
Roleplays, tools, and language you can use right away.
Custom Training
Let us design a training that is just right for your business, board, or organization. You outline your organizational culture and time constraints and we will bring our knowledge and skills. We will meet with you to design the right process and services for you.
For more details on custom trainings, please call (509) 453-8949 or inquire at info@cpcocw.org.
Custom Facilitation
Let us help you form an agenda, identify your priorities, and run your meeting for you. We can come to you, or hold your meeting at our offices.
Please call (509) 453-8949 or inquire at info@cpcocw.org.
Don't see what you're looking for?
Please contact us and we will be happy to create a custom training for your group, business, or organization.
